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But you can never be penalised simply because you did not return the goods in their original packaging.For amounts of money over £100 it is always advisable to pay by credit card.See our Distance Selling Regulations and your right to cancel section for more on this.One of the most important implications of the distance selling regulations is a cooling off period of 7 working days during which you have the right to cancel and get a full refund.if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.
Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals.
The purchase of goods and services over the internet, by phone or by mail order generally is subject to the same consumer rights as if you had bought the item on the high street.
However because you have not been physically face to face with the supplier, these types of purchases are also subject to the Distance Selling Regulations.
premium rate telephone line), period of validity of offer, information regarding substitute products.
This information must be communicated clearly, but not necessarily in writing, before your order is confirmed so that you can be in possession of all the facts should you wish to change your mind.