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"Send it by every method possible – post, email, webchat.And you must keep copies of what is sent, it could be crucial to later disputes," Mr Leakey said.In response to the article, Telegraph Money has been inundated with similar cases of cancellation nightmares, with reports from readers who say they had to sit through phone calls with Sky lasting more than an hour in an attempt to close their accounts.Others said they "dreaded" having to contact Sky because they knew they would have to sit through a sales pitch when they asked to leave.Gavin Hackwood, a 36-year-old father of two from Newport, South Wales, entered an online chat with a Sky operator last month in order to cancel his subscription, but was instead forced to discuss his account for more than 90 minutes while the operator attempted to discourage him from leaving.By the end of the discussion his cancellation request was still denied.
The service will be available to all customers of the BT network, including BT, Sky, Talk Talk and EE, but not Virgin Media.
So what can customers do to avoid a lengthy phone call with Sky?
Our readers report that one of the best ways to avoid a long-winded conversation over the phone is to tell the Sky operator that they are moving overseas.
Passengers failing to provide ID will be denied boarding.
Conditions Apply."Applicable for senior citizens above the age of 60 years. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in.
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Last year Sky agreed to reword its terms and conditions making it clear that customers would in future have to call the company in order to cancel rather than merely by writing or sending an email.